• What's the difference between MyMerak and Merak?
• Which browser(s) can you use to visit MyMerak?
• How to become a MyMerak customer?
• How does Merak handle my privacy / are my data being handled safely?
• How to make changes to my profile?
• How to unsubscribe from the Email newsletter and/or the commercial Emails?
• How to give authorization to someone else to place an order for you on your account?
• How can a contributor look up an archive on my account?
• Can I let anyone else manage my account?
• I forgot my password, what do I do?
• How can I pay at MyMerak?
• Is it safe to pay online?
• Do different payment methods come with extra costs?
• Will my order be processed immediately if I choose to pay by bank transfer?
• How can I be sure that my order has been accepted?
• I've placed an order but I didn't receive any confirmation. How is that possible?
• How do I receive my invoice?
• When can I call the MyMerak contact center?
• Can I cancel an order?
• Can I place an extra order during the year?
2. MERAK ARCHIVING:
• When will my archive be available on the online app after it being picked up by the driver?
• What to do when my contract is running out?
• When does Merak begin to store my archive and for how long does it count?
• Do I need to wrap my archive beforehand?
• Where is my archive being stored?
• Can I use my own boxes to store my documents?
• Do I have to get a subscription for Merak SafeCloud when I would like to digitalize my archive?
• How can I put an end to the storage of my archive?
• For how long do I have to store my documents?
3. MERAK GOODS STORAGE:
• Is a period of notice imposed?
• How long can i store my property?
• How to terminate my subscription?
• From when does my contract come into force?
• How can i extend my contract?
• May i cancel my reservation ?
• How do i know if my confirmation has been accepted?
• I placed an order, but i didn't received a confirmation email. what should i do ?
• Will i receive an invoice?
• I ordered 2,3 or 4 Boxes medium or large, but by filling them, i see that i surestimated my volume. what happens with the empty Box or Boxes? do i pay them?
• I placed an order for one or more Boxes and / or equipment and have been delivered . products are defective or i have changed notices. can i return the items?
• Do i have access to my Box when it's in deposit?
• Can one of your employees help me load my Box?
• What weight can the box contain?
• How many times in advance do i have to book my Box?
• When is my Box delivered?
• What types of products are not authorized?
• Are my property insured?
• How do you guarantee the protection of my property during storage?
• Can i also purchase moving and packing material if i do not rent a Box?
• Do i have to be present for the delivery of the Box?
• How and when can i contact your services?
• Where can i address my complaints?
• In how long can i recover the Box(es) i need immediately?
• What if it is not possible to place a medium or large Box before my office (you do not have any way, you work in a building, your door or entrance gives directly on the street ...)?
• Why do we use the Box@Home logo for Merak goods storage?
4. MERAK SAFECLOUD:
• What is Safe Cloud?
• What can I save with 1GB of storage space?